User data deletion instructions

Self-serve deletion (recommended)

Signed-in brand and creator account owners can soft-delete from Settings:

• Brands: /app/settings → Delete account
• Creators: /studio/settings → Delete account

Self-serve delete is blocked while deals are still open or in flight, and for brands while available wallet balance remains - withdraw unused funds from the wallet first. Creators with leftover available balance may keep a short withdrawal-only login window (up to 14 days) to empty the wallet, then access ends.

Only the account owner can self-delete. Team members and creator managers cannot.

Email or support request

Email [email protected] from the email address on your PactReach account, or open brand/creator support and ask for deletion. Include whether the account is brand or creator and the registered email. We may ask you to confirm before proceeding.

What we delete

When we fulfil a deletion request, we delete or anonymise personal data that is no longer needed to operate the platform or meet legal obligations. That typically includes:

• Profile and account details (name, email, phone, organisation details we hold for you).
• Deal room and support message content where it is feasible to remove or anonymise it.
• Connected social account tokens and connection records.
• Marketing preferences and product communication consents tied to your account.
• Usage data that is not required for security, fraud prevention, or legal retention after closure.

After deletion, you will no longer be able to sign in (except a creator withdrawal grace when applicable). Public creator profile surfaces and bio pages tied to the account are taken down or anonymised.

What we retain and why

Some records must be kept even after an account closes. Under the Nigeria Data Protection Act and our financial obligations for handling funds, we retain transaction, escrow, payment, and KYC or KYB verification records for the period those obligations require. We will tell you where retention applies when we respond to your request. See our privacy policy for the broader Retention and Your rights sections.

Timeline

• Self-serve delete takes effect immediately when the API accepts the request.
• Thirty days after deletion (and after any creator withdrawal window has ended) we anonymise remaining personal data: name, email, phone, OAuth links, marketing consent, deal-room message bodies, social tokens, and public bio. Wallet, ledger, escrow, KYC or KYB, payout, and audit records stay for financial and AML obligations.
• We aim to acknowledge email deletion requests within 5 business days.
• We aim to complete deletion or anonymisation within 30 days of a verified email request, except for records we must retain as described above.

Google and YouTube connected data

Creators can disconnect YouTube from Creator Socials. You can also revoke PactReach in Google security settings. We revoke our tokens and delete Google Authorized Data (encrypted tokens and cached channel connection data) as soon as possible and within 7 calendar days, except records we must keep because they formed part of a settled deal or a legal obligation. Disconnecting YouTube does not delete your full PactReach account.

Meta, Instagram, and Facebook connected data

If you connected Instagram or Facebook to PactReach, you can also request deletion of that Meta-linked data through Facebook's settings. Meta will call our data deletion webhook. When that happens we revoke or anonymise social connection data for that Meta user id and return a confirmation status URL of the form /meta/data-deletion/status?code=....

Meta-initiated deletion removes Meta-connected social data only. It does not delete your full PactReach account, wallet history, or other personal data. To close the whole account, use Settings or email [email protected].

Questions

Privacy requests: [email protected]. Trust and safety: [email protected]. Full privacy details are in the privacy policy.

Company

Neerstack LTD (RC8530959)
19, Church Street, Ilupeju Iloye, Adalemo, Sango Ota, Ogun State, Nigeria