User data deletion instructions

How to request deletion

Email [email protected] from the email address on your PactReach account. That is the primary way to request account and personal data deletion.

Include all of the following in your message:

• That you want your PactReach account and personal data deleted.
• Whether the account is a brand or a creator account.
• The registered email address for the account.

You may also open a support conversation in the product (brand support or creator support) and ask for deletion. We still treat email to [email protected] as the canonical request path for store and compliance purposes.

We may ask you to confirm the request from the registered email before we proceed, so we do not delete the wrong account.

What we delete

When we fulfil a deletion request, we delete or anonymise personal data that is no longer needed to operate the platform or meet legal obligations. That typically includes:

• Profile and account details (name, email, phone, organisation details we hold for you).
• Deal room and support message content where it is feasible to remove or anonymise it.
• Connected social account tokens and connection records.
• Marketing preferences and product communication consents tied to your account.
• Usage data that is not required for security, fraud prevention, or legal retention after closure.

After deletion, you will no longer be able to sign in. Public creator profile surfaces and bio pages tied to the account are taken down or anonymised.

What we retain and why

Some records must be kept even after an account closes. Under the Nigeria Data Protection Act and our financial obligations for handling funds, we retain transaction, escrow, payment, and KYC or KYB verification records for the period those obligations require. We will tell you where retention applies when we respond to your request. See our privacy policy for the broader Retention and Your rights sections.

Timeline

• We aim to acknowledge a deletion request within 5 business days.
• We aim to complete deletion or anonymisation within 30 days of a verified request, except for records we must retain as described above.

If we need more information to verify the account, the timeline starts when we have enough to proceed safely.

Meta, Instagram, and Facebook connected data

If you connected Instagram or Facebook to PactReach, you can also request deletion of that Meta-linked data through Facebook's settings (Apps and Websites / Off-Facebook Activity style controls, depending on Meta's current UI). Meta will call our data deletion webhook. When that happens we revoke or anonymise social connection data for that Meta user id and return a confirmation status URL of the form /meta/data-deletion/status?code=….

Meta-initiated deletion removes Meta-connected social data only. It does not delete your full PactReach account, wallet history, or other personal data. To close the whole account, email [email protected] as described above.

Questions

Privacy requests: [email protected]. Trust and safety: [email protected]. Full privacy details are in the privacy policy.