Privacy policy
Effective from
In short
PactReach is operated by Neerstack LTD. We collect what we need to run campaigns, verify identity, and move money, and not more. We never sell your data. Audience analytics shown to brands are aggregated, never individual follower records.
Who we are
The PactReach platform is owned and operated by Neerstack LTD. Where these policies refer to “PactReach”, “we”, or “us”, they mean Neerstack LTD acting through the PactReach product. Contact [email protected] for privacy requests.
What we collect
- Account details: name, email, phone, password hash, and the organisation you represent.
- Verification data: identity or business documents, submitted to meet our regulatory obligations for handling funds.
- Social account data: with your authorisation, aggregate metrics from platforms you connect (follower counts, engagement rates, and post-level insights on placements you run through PactReach).
- Payment data: bank account details for payouts, and transaction records. Card details are handled by our payment partners and never reach our servers.
- Usage data: pages visited, actions taken, device and IP address, used for security and for improving the product.
What we do with it
- Operate the platform: matching, offers, escrow, verification and settlement.
- Verify who you are, as required for handling funds and for fraud prevention.
- Measure placements, including counting clicks on the tracked links we issue.
- Communicate with you about your deals, and (only with your consent) about the product.
What brands can see about creators
A brand can see your public profile, your connected platforms and their verified follower and engagement figures, your rate card, and your reliability score. Where they unlock audience analytics, they see aggregated demographics (country, city, age band, gender split, language). They never see individual followers, your private messages, or any data from accounts you have not connected.
Tracked links
When someone clicks a PactReach tracked link we record the click, a coarse location, the referring platform, and a device fingerprint used solely to filter duplicates and bots. We do not build advertising profiles of the people who click, and we do not sell or share this data.
Retention
Transaction and verification records are kept for the period our financial obligations require. Other personal data is deleted or anonymised when your account closes.
Your rights
Under the Nigeria Data Protection Act you may request access to your data, correction of inaccuracies, deletion, or a copy in portable form. Contact [email protected]. For step-by-step account and data deletion instructions, including Meta-connected Instagram or Facebook data, see User data deletion instructions. Some records must be retained for regulatory reasons even after an account closes, and we will tell you where that applies.
Sharing
We share data with payment providers to move money, with identity verification providers to confirm who you are, and with infrastructure providers who host the platform. We disclose data to authorities only where legally compelled. We do not sell personal data.